Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the warranty period for Harlowe electronics?
All our electronic devices come with a standard 12-month manufacturer warranty that covers defects in materials and workmanship. Extended protection plans are available at checkout.
How long does shipping take for high-value orders?
Standard shipping typically takes 3-5 business days. For high-value electronics, we use insured premium couriers and require a signature upon delivery to ensure your tech arrives safely.
What is your return policy for opened devices?
We offer a 30-day return policy. While unopened items receive a full refund, devices that have been opened or used may be subject to a 15% restocking fee depending on their condition.
Are your products compatible with international power standards?
Most of our devices are dual-voltage (110V-240V). However, we recommend checking the product specifications on the individual item page to ensure compatibility with your local power grid.
Do you offer technical support if I have trouble setting up my device?
Yes, our dedicated tech support team is available via live chat and email from 9 AM to 6 PM EST to assist you with any installation or configuration challenges.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm and Klarna for larger electronics purchases.